My Being Counselling – Privacy Policy

This policy explains how My Being Counselling (Jasmin Duncan MBACP) collects, stores, and protects your personal information in line with ethical practice and the UK General Data Protection Regulation (GDPR) 2018.

By engaging in counselling, you acknowledge and agree to this policy.

What Information I Collect

To provide counselling services, I collect only essential information:

• Name

• Address

• Contact details (phone and email)

• Emergency contact

• GP details

• Bank details (only if refunds are required)

I also keep brief, non-specific session notes to support the therapeutic process.

Why This Information Is Needed

Your information is used for:

• Arranging or changing appointments

• Sending relevant session information

• Safeguarding and ensuring your safety during therapy

How Your Data Is Stored

• Session notes are coded and kept separate from identifying details.

• All electronic data is stored on a password- and fingerprint-protected MacBook.

I take appropriate steps to keep your information secure and confidential.

When Information May Be Shared

Your information will remain confidential unless:

• There is a serious risk of harm to you or others

• I am legally required to share information (e.g., court order, child protection, terrorism, fraud, money laundering, or human trafficking disclosures)

How Long Information Is Kept

• Contact details: 1 year after counselling ends

• Session notes: 3 years after counselling ends (insurance requirement)

After this time:

• Paper records are shredded

• Electronic records are securely deleted

Your Rights

You have the right to:

• Request access to your data

• Request corrections to inaccurate information

• Request deletion of data where legally applicable

To exercise these rights or ask questions, please contact me.

By working with My Being Counselling, you confirm you have read and understood this policy.